Terms of Service

Last updated: 17 October 2026

1. About these terms

These terms apply to this website, the MCOM app and your MCOM account (MCOM ID, at id.customers.mcom.gi). They are offered by Melmasti Global (Gibraltar) Limited, trading as MCOM, 8 Moorland House, Ordinance Wharf, Gibraltar GX11 1AA. Your mobile service itself (calls, texts, data, prices and contract length) is governed by your MCOM customer agreement and plan terms; if they conflict with these terms on a mobile-service matter, the customer agreement wins.

How we handle personal data is described in our Privacy Policy.

2. Your MCOM account

• You can open an account by signing in with your MCOM SIM, a code sent to your MCOM number, or your Google, Apple or Facebook account. You must be at least 16, and give information that is accurate.
• You are responsible for keeping your phone and the sign-in methods you use secure. Tell us straight away at hello@mcom.gi if you think someone else has used your account.
• When you sign in with Google, Apple or Facebook, that provider’s own terms also apply to your use of their account. We are not responsible for their services, and we may stop offering a sign-in provider; you can then use another sign-in method.

3. Managing phone lines

• Only link a line you are entitled to manage — your own, or one you hold for someone else with their agreement. We ask you to prove control of the line (SIM, MCOM network or a code sent to the number) and may refuse or remove a link, for example after a recent SIM change or if the line is closed or moves to another person.
• The owner of a line can invite others to view or manage it and can remove them at any time. Changes made by someone you invited are treated as made with your permission.

4. Using the app and services fairly

Do not misuse our services: no unlawful activity, no attempts to access accounts, lines or systems that are not yours, no interfering with the network or other customers, no automated scraping of our websites or APIs beyond their documented use, and no reverse engineering of the app except where the law allows it. Network abuse can be reported to abuse@mcom.gi.

5. The MCOM app

We give you a personal, non-transferable licence to use the MCOM app on devices you control. Some features (for example carrier settings, visual voicemail and SIM sign-in) work only with an MCOM SIM. The app and its content, the MCOM name and logo remain ours or our licensors’.

6. Availability and changes

We work to keep the app, MCOM ID and our APIs available, but they may be interrupted for maintenance, security or reasons outside our control. We may change or withdraw features; where a change materially affects you we will tell you in advance where we reasonably can.

7. Third-party apps

Some apps and websites can ask MCOM to confirm details such as your number or recent SIM changes (GSMA Open Gateway / CAMARA services). We only answer when you have agreed, and you can withdraw that agreement in the app. The third party’s own terms apply to their service.

8. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence or for fraud, and nothing affects your statutory rights as a consumer. Otherwise, we are not liable for losses that were not reasonably foreseeable, or for business losses where you use the services for business purposes.

9. Ending your account

You can delete your MCOM account at any time — see Delete your MCOM account. We may suspend or close an account that breaches these terms or puts customers or the network at risk, and will tell you why unless the law prevents it. Closing your account does not by itself end a mobile line contract.

10. Changes to these terms

We may update these terms. We will post the new version here with a new date and, for significant changes, tell you in the app or by e-mail before they apply.

11. Law and disputes

These terms are governed by the law of Gibraltar and the courts of Gibraltar have jurisdiction, without affecting any mandatory consumer protection in the country where you live. Please contact us first at hello@mcom.gi so we can try to put things right.

12. Contact

Melmasti Global (Gibraltar) Limited (MCOM), 8 Moorland House, Ordinance Wharf, Gibraltar GX11 1AA · hello@mcom.gi · legal notices legal@mcom.gi